Carlton Hotel New Delhi Okhla has made a name for itself as a top spot for integrated hospitality, welcoming both business and vacation travelers. The hotel strives to deliver great culinary and wellness offerings that go above and beyond guest expectations while placing a significant emphasis on fostering a harmonious fusion of work and life experiences. Shuvendu Banerjee, General Manager of Crowne Plaza New Delhi Okhla, spoke freely with Asmita Mukherjee about his strategic goals for maintaining the upward trend of the balance sheet and the strong morale of his staff.
Crowne Plaza New Delhi Okhla, with its tagline “Making Business Travel Work,” provides cutting-edge infrastructure and unmatched connectivity to guarantee a seamless stay for business travellers. With its well-appointed venues and extensive event services, the hotel has carved out a position for itself in the MICE (Meetings, Incentives, Conferences, and Exhibitions) and wedding categories. In South Delhi, it is now a well-known landmark for both business and dining.
Speaking of the hotel’s strategic location within The Golden Triangle, a well-known tourist route that includes famous landmarks like the Qutub Minar, Lotus Temple, and Humayun’s Tomb, Banerjee mentioned it as one of the hotel’s main advantages and said that it makes his hotel a popular option for visitors from outside India.
The hotel has changed significantly in recent years under the direction of Banerjee. Speaking of the modifications that led to an increase in the number of returning guests to the hotel Banerjee stated, “Right after the second shutdown, in June 2021, I joined Crowne Plaza New Delhi Okhla. By developing a comprehensive business and communication plan with a focus on our domestic clientele, the adventure got underway. Launching concepts like Staycations, Work-cations, Dial-A-Chef, Office Spaces, Takeaway Happiness menu, and others was part of this.
To confidently welcome our visitors back, we gradually started thematic food festivals and culinary immersive events. Additionally, in order to revitalize our firm, we tried to develop ties with those who were important to us within the travel and tourism community.
Source- travel biz