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The decision was rendered on October 18 by the Ernakulam District Consumer Disputes Redressal Commission.

Indian Railways was recently ordered by a consumer court in Kerala to pay ₹60,000 to a passenger who suffered annoyance, mental anguish, and financial hardship as a result of a train delay that lasted more than 13 hours.

The decision was rendered on October 18 by the Ernakulam District Consumer Disputes Redressal Commission in response to a complaint brought forth by Chennai-based private company employee Karthik Mohan. The complainant said that he had purchased a ticket from Ernakulam to Chennai on the 22640 Alappuzha-Chennai Express with the intention of traveling to Chennai for a significant meeting. Unfortunately, there was a more than 13-hour delay in the train, which not only upset the complainant but also many other passengers, including those preparing for the NEET exam.

The Railways contended that the train’s delay was caused by Arakkonam, Chennai division, repair work. Additionally, it stated that all reserved passengers—including the complainant—were notified via SMS of the delay and given suggestions for other modes of transportation. It added that the passengers were also given access to a complete refund.

The Commission declared, following hearing the arguments from both sides, that “a passenger’s time is undeniably significant.” Significant trouble and concern were caused by the unanticipated delay, especially for the complainant who had a crucial professional engagement. Despite the fact that the destination was not disclosed when tickets were purchased, the railways, being a significant PSU, should give priority to providing prompt and effective services.

Naturally, the plaintiff endured a great deal of difficulty, mental anguish, financial loss, etc. as a result of the other parties’ carelessness. The complaint was successful in getting this ruling, which upheld accountability standards, particularly for the institutions that support a country’s connection and economy.

Source- Hindustan times


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